PleasVrePrivacy policy
Who we are
PleasVre is an intimacy and sexual wellness app run by i-Lanam Technologies Inc., a company in Canada. If you have any question about your privacy, email [email protected].
What we collect
- Your email address, so you can sign in with a one-time code.
- Your date of birth, to make sure everyone using PleasVre is 18 or over. We store the date, not your age, and never show it to anyone.
- Your answers to prompts, journeys and check-ins.
- What you write to the coach, if you turn the coach on, and notes it keeps only after you confirm them.
- Saved wishes and programme reflections, if you use them.
- Safety signals. If something you write suggests you might need support, we record only the type of concern and the time. Never the words.
- A notification token for your phone, if you allow notifications.
- Anonymous usage statistics, such as which screens were opened, only if you choose to share them. Never your answers.
- Subscription status from Apple or Google. They handle payment; we never see your card details.
We do not ask for your name, phone number, photos, contacts or location.
If you invite a partner
Your partner only ever sees prompts you both said yes to. They never see what you said no to, what you skipped, what you write to the coach, or anything you did on your own before you paired. If either of you closes the shared space, the things you discovered together are deleted for both of you. Your partner is never told about safety signals.
How we use your information
- To run PleasVre: sign-in, sessions, shared discoveries, the coach, programmes and notifications.
- To keep people safe: the adults-only rule, support resources and automatic safety checks.
- To improve the app, using anonymous statistics only if you agreed.
We do not sell your data. We do not use your answers for advertising. Nobody at PleasVre reads your answers or your coach conversations.
The coach and AI
When you write to the coach, your message and the context it needs (such as your own answers) are sent to our AI provider, Mistral AI, to create a reply. Our provider processes it only to create that reply and may not use it to train its models. Automatic checks run on every message and reply to keep conversations safe. The coach is a guide, not a therapist or a doctor.
Where your information is kept
Your information is stored in Canada. It is encrypted when it travels and when it is stored. Coach conversations, wishes and notes are also encrypted with a key that belongs only to you and is kept separately. When you delete them, the key is destroyed, so they cannot be read again.
Companies that help us run PleasVre
- Supabase: our database and sign-in, hosted in Canada.
- Cloudflare: our website and the service that looks after encryption keys.
- Mistral AI: coach replies.
- Postmark: sending sign-in codes by email.
- Google Firebase: notifications, and anonymous statistics if you agree.
- Apple and Google: app stores and payments.
Each of them may only use your information to provide their service to us. Some of them process information outside Canada, for example Mistral AI in the European Union and Postmark in the United States, with protections in place for the transfer.
Keeping and deleting your information
We keep your information while you have an account. You can delete your account at any time in You, Account, Delete my account. Deleting is permanent and cannot be undone, even by us. Copies in our encrypted backups expire within 30 days.
If something suggests an account belongs to someone under 18, we pause it. If we don't hear from the account owner within 30 days, the account and everything in it is deleted.
Your rights
You can see and export your own information in You, Data and export, change your answers at any time, withdraw any consent in the app, and delete your account. Because your answers are about your intimate life, we only use them with your explicit consent, which you give when you create your account.
If you are unhappy with how we handle your information, please tell us first at [email protected]. You can also complain to the Office of the Privacy Commissioner of Canada, or to the data protection authority where you live.
Adults only
PleasVre is only for people aged 18 and over.
Changes
If we change this policy in a way that matters, we will tell you in the app before the change takes effect.